Job Description
Join our award-winning multicultural team in Kansas City! GlobalTech Solutions Inc. is seeking a dynamic Bilingual Customer Success Manager for immediate placement. We value international perspectives and offer comprehensive relocation support. Enjoy competitive benefits, flexible schedules, and a truly inclusive workplace environment where your language skills become your greatest asset.
Responsibilities
- Manage client relationships and retention strategies for diverse global accounts
- Provide multilingual support (English + Spanish/French/Portuguese)
- Collaborate with cross-functional teams to resolve client issues proactively
- Analyze customer feedback to drive product improvements
- Develop and implement personalized success plans
- Train clients on platform features and best practices
- Track KPIs and report on customer satisfaction metrics
Qualifications
- Bachelor's degree in Business, Communications, or related field
- Native or bilingual proficiency in English + one additional language
- 3+ years customer success or account management experience
- Experience with CRM platforms (Salesforce, HubSpot)
- Strong problem-solving and conflict resolution skills
- Ability to thrive in fast-paced, multicultural environments
- Valid work authorization for immediate employment
- Willingness to work hybrid schedule (3 days office/2 days remote)