Job Description
Join our award-winning hospitality team as we expand our luxury resort operations from Las Vegas to London! We're seeking a dynamic Hospitality Operations Manager to lead our UK flagship venue, bringing world-class service excellence to the heart of the city. This is your opportunity to shape the future of premium guest experiences while collaborating with our legendary Las Vegas leadership team.
As a key member of our international operations, you'll drive innovation in guest engagement, team development, and operational efficiency. You'll receive comprehensive training on our award-winning Las Vegas protocols while adapting them to London's unique market demands. Enjoy competitive compensation, performance bonuses, and exclusive access to industry networking events.
Responsibilities
- Oversee daily resort operations including guest services, F&B management, and event coordination
- Lead cross-functional teams to deliver exceptional guest experiences exceeding Las Vegas standards
- Analyze operational metrics and implement data-driven improvements for service excellence
- Collaborate with Las Vegas headquarters on brand consistency and innovation initiatives
- Manage vendor relationships and optimize operational budgets for maximum efficiency
- Develop and execute staff training programs aligned with Las Vegas best practices
- Ensure compliance with UK hospitality regulations and safety protocols
Qualifications
- Minimum 5 years in luxury hospitality management, preferably with Las Vegas or international resort experience
- Proven track record in leading high-performing teams in fast-paced environments
- Expertise in P& management and operational budgeting exceeding £500k annually
- Strong knowledge of UK hospitality regulations and compliance standards
- Exceptional leadership skills with ability to motivate diverse teams
- Advanced proficiency in Opera, YieldPlanet, and Microsoft Office Suite
- Fluency in English; additional languages highly desirable