Job Description
Join our award-winning team at Madison Grand Resort for an unforgettable seasonal experience! We're seeking enthusiastic H2B visa candidates to deliver exceptional guest services in Wisconsin's vibrant capital. Enjoy competitive pay, complimentary on-site meals, and free housing within walking distance of downtown attractions. This 4-month position offers a unique opportunity to build hospitality skills while exploring Madison's renowned lakes, festivals, and cultural scene. Apply today to start your journey with a premier employer committed to your success!
Responsibilities
- Provide exceptional front desk services including check-in/out, reservations, and guest inquiries
- Manage room inventory and coordinate with housekeeping for optimal guest satisfaction
- Process payments and maintain accurate financial transaction records
- Resolve guest concerns promptly and escalate complex issues to management
- Collaborate with cross-departmental teams to ensure seamless guest experiences
- Participate in daily briefings and implement resort service standards
Qualifications
- Valid H2B visa sponsorship eligibility required
- Previous customer service or hospitality experience preferred
- Strong communication skills in English (written and verbal)
- Ability to work flexible hours including weekends and holidays
- Proficient with basic computer systems and reservation software
- Positive attitude and commitment to teamwork in a fast-paced environment
- Ability to lift 25 lbs and stand for extended periods