Job Description
Join our award-winning luxury resort team in Las Vegas! We're seeking a dynamic Guest Services Supervisor to lead our weekend operations. This direct hire opportunity offers competitive pay, comprehensive benefits, and career advancement in the heart of the entertainment capital. As a key member of our guest experience team, you'll ensure exceptional service while developing leadership skills in a fast-paced environment.
Responsibilities
- Oversee all weekend front desk operations including check-in/check-out procedures
- Train and mentor 8-10 weekend staff on service standards and resort systems
- Resolve guest complaints with immediate solutions and follow-up
- Coordinate with housekeeping, security, and valet departments
- Monitor occupancy rates and adjust staffing accordingly
- Implement weekend-specific promotions and guest engagement activities
- Generate daily performance reports for management review
Qualifications
- 3+ years luxury hospitality or resort experience required
- Proven supervisory experience with weekend shift coverage
- Advanced knowledge of Opera/PMS systems
- Exceptional conflict resolution and multitasking abilities
- Valid Nevada Gaming Card (or willingness to obtain)
- Flexible availability including weekends, holidays, and late nights
- Proficient in Microsoft Office suite