Job Description
Join our dynamic team at TechSolutions Inc., a cutting-edge technology firm headquartered in Wichita, KS. We're urgently seeking a passionate Full-Time IT Support Specialist to deliver exceptional technical services to our growing client base. As a key member of our operations team, you'll ensure seamless IT infrastructure operations while driving innovation in a fast-paced environment. Benefits include: Comprehensive health insurance, 401(k) matching, flexible scheduling, and professional development stipends. Why join us? We pride ourselves on fostering a culture of growth, collaboration, and work-life balance. Apply today! We're hiring immediately to support our expansion.
Responsibilities
- Diagnose and resolve complex hardware/software issues across Windows/macOS environments
- Manage cloud infrastructure (AWS/Azure) and cybersecurity protocols
- Provide remote and on-site technical support to enterprise clients
- Implement network upgrades and system maintenance schedules
- Document IT procedures and create knowledge base articles
- Collaborate with cross-functional teams on technology initiatives
- Maintain compliance with HIPAA and GDPR standards
Qualifications
- Bachelor's degree in IT/Computer Science or equivalent experience
- 3+ years of hands-on IT support experience
- CompTIA Network+/Security+ certifications required
- Proficiency in Active Directory, PowerShell, and SCCM
- Strong troubleshooting skills with network hardware (routers, switches)
- Experience with ticketing systems (ServiceNow/Jira)
- Excellent communication and customer service abilities