Job Description
Join our dynamic Boston-based team as a Foreigner-Friendly IT Support Specialist! We're urgently seeking tech-savvy professionals from diverse backgrounds to provide exceptional IT infrastructure support. At TechGlobal Solutions, we celebrate cultural diversity and offer comprehensive relocation assistance, visa sponsorship support, and inclusive workplace programs. Enjoy competitive benefits, professional development opportunities, and a collaborative environment where your skills thrive.
Responsibilities
- Provide Tier 2/3 technical support for hardware, software, and network systems
- Diagnose and resolve complex IT issues across global teams
- Deploy and maintain cloud infrastructure (AWS/Azure)
- Document technical procedures and create knowledge base articles
- Collaborate with cross-functional teams on IT projects
- Train staff on cybersecurity best practices
- Manage vendor relationships and service level agreements
Qualifications
- Bachelor's degree in Computer Science or related field
- 3+ years of IT support experience with cloud platforms
- Strong troubleshooting skills for Windows/Linux environments
- Excellent written and verbal English communication
- Relevant certifications (CompTIA, AWS, Microsoft)
- Experience working in multicultural teams preferred
- Basic knowledge of network security protocols
- Ability to work flexible hours for global support