Job Description
Join Global Horizons Solutions in vibrant St. Petersburg, FL, where diversity drives innovation! We're seeking a Foreigner-Friendly Customer Service Specialist to support our international clientele. Enjoy competitive compensation, visa sponsorship assistance, and a welcoming workplace culture. Located minutes from Tampa Bay's beaches, this role offers growth opportunities in a supportive environment.
Responsibilities
- Deliver exceptional multilingual support to global customers via phone, email, and chat
- Resolve complex inquiries with cultural sensitivity and patience
- Collaborate with cross-border teams to ensure seamless service delivery
- Maintain accurate customer records in CRM systems
- Contribute to process improvements for international client experiences
- Participate in quarterly cultural competency training
Qualifications
- Fluent in English and one additional language (Spanish, Portuguese, or Mandarin preferred)
- 1+ years customer service experience in multicultural environments
- Valid work authorization or willingness to relocate with visa support
- Proficiency with Zendesk, Salesforce, or similar platforms
- Adaptability to flexible scheduling including international time zones
- Strong problem-solving skills and emotional intelligence