Job Description
Are you seeking a rewarding career that offers the flexibility you need without the constraints of a traditional 9-to-5 schedule? Apex Support Solutions is hiring a Flexible Hours Customer Support Specialist for our Fresno, CA team. This is a fantastic opportunity for motivated individuals who want to leverage their communication skills and technical aptitude.
We are committed to hiring based on talent and attitude, not just credentials. If you have a passion for helping others and a desire to work from home, we want you on our team.
Responsibilities
- Respond to customer inquiries via email, live chat, and phone in a timely and professional manner.
- Manage customer accounts and resolve issues with patience and efficiency.
- Perform data entry and maintain accurate records in our CRM software.
- Collaborate with the management team to improve service processes.
- Handle scheduling and appointment setting for internal departments.
- Stay updated on company products and services to provide accurate information.
Qualifications
- High school diploma or GED is preferred, but no degree is required.
- Must have a reliable computer and high-speed internet connection.
- Excellent written and verbal communication skills.
- Strong organizational skills and attention to detail.
- Ability to work independently with minimal supervision.
- Basic proficiency with Microsoft Office Suite (Word, Excel, Outlook).