Job Description
Join our dynamic team at GlobalTech Solutions Inc. in Charlotte, NC – where your international background is celebrated! We're seeking a dedicated IT Support Specialist with full equipment provided, including laptop, peripherals, and software licenses. Enjoy visa sponsorship assistance, cultural integration programs, and a collaborative environment designed for professionals from diverse backgrounds. Advance your career while experiencing Charlotte's thriving tech scene!
Responsibilities
- Provide technical support for hardware/software systems and network infrastructure
- Diagnose and resolve technical issues via remote and on-site assistance
- Manage inventory and maintenance of company-provided equipment
- Document technical procedures and create user training materials
- Collaborate with cross-functional teams to implement IT solutions
- Maintain security protocols and data protection standards
Qualifications
- Bachelor's degree in IT/Computer Science or equivalent experience
- 3+ years in technical support or IT operations role
- Proficiency in Windows/macOS, networking, and cloud services
- Excellent English communication skills (written/spoken)
- Valid work authorization or willingness to relocate with visa support
- Problem-solving mindset with customer service focus