Job Description
Are you looking to start a career in the booming tech industry with no prior experience required? We are currently hiring an Entry Level Technical Support Specialist in Lexington, KY, and we are offering a comprehensive relocation package to help you move to the United States.
At Apex Systems, we believe in nurturing talent. You don't need a computer science degree or years of experience; you need drive, a willingness to learn, and a desire to grow. We provide top-tier training and mentorship to turn you into a certified IT professional.
Why Apply?
- Relocation Assistance: We cover the costs of moving to Lexington, KY, so you can focus on starting your new life.
- Zero Experience Needed: We train you from the ground up.
- Competitive Benefits: Health, dental, and vision insurance from day one.
Responsibilities
- Provide Tier 1 Technical Support: Assist customers and internal staff with hardware and software troubleshooting via phone, email, and remote desktop.
- Customer Service Excellence: Resolve technical issues efficiently while maintaining a high level of customer satisfaction.
- System Maintenance: Perform routine system checks and backups to ensure network security and stability.
- Documentation: Log all tickets, resolutions, and technical issues into our tracking database accurately.
- Collaboration: Work with senior technicians to identify recurring issues and improve internal processes.
Qualifications
- Education: High School Diploma or GED is required.
- Experience: No prior technical experience is necessary. We are looking for candidates eager to learn.
- Technical Basics: Basic familiarity with computers and the internet is preferred.
- Communication: Strong verbal and written communication skills to interact with diverse teams.
- Relocation: Must be authorized to work in the USA and willing to relocate to Lexington, KY.