Job Description
Join Our Growing Team in Oakland!
Apex Digital Solutions is looking for motivated, tech-savvy individuals to join our Entry Level Technical Support team. We pride ourselves on delivering top-tier customer service and innovative tech solutions. No prior experience is required; we provide comprehensive training to help you succeed.
About the Role
As an Entry Level Technical Support Specialist, you will be the first point of contact for our clients. You will troubleshoot technical issues, guide users through software solutions, and ensure our clients have a seamless experience with our products.
Why Apply?
- Competitive salary and benefits package.
- Modern office environment in the heart of downtown Oakland.
- Clear career progression into Senior Support and Management roles.
- Continuous training on the latest technologies.
Responsibilities
- Respond to incoming customer inquiries via phone, email, and live chat in a professional and timely manner.
- Diagnose and resolve basic technical hardware and software issues for end-users.
- Document all customer interactions and solutions in our CRM system accurately.
- Collaborate with senior team members to troubleshoot complex technical challenges.
- Stay up-to-date with new product features and technical documentation to assist clients effectively.
- Conduct quality assurance checks on support tickets to ensure high service standards.
Qualifications
- High school diploma or GED required; Associate’s or Bachelor’s degree in Computer Science, Information Technology, or a related field is a plus.
- Strong written and verbal communication skills with a focus on customer satisfaction.
- Basic understanding of computer operating systems (Windows, macOS) and common software applications.
- Ability to work independently as well as part of a collaborative team.
- Problem-solving mindset with the ability to think critically under pressure.
- Reliable internet connection and a quiet workspace for remote work options.