Job Description
Welcome to InnovateTech Solutions, where your career begins. We are seeking a highly motivated Entry Level Technical Support Specialist to join our dynamic team in Denver, Colorado. As a rapidly growing tech firm, we are passionate about nurturing young talent and providing a solid foundation for future IT professionals.
In this role, you will be the first point of contact for our clients, providing exceptional technical assistance and troubleshooting solutions. We offer comprehensive training, mentorship programs, and a clear pathway for career advancement within the IT industry.
Why Join Us?
- Competitive salary and comprehensive benefits package.
- Fast-track career progression with leadership opportunities.
- State-of-the-art office in the heart of Denver.
- Cutting-edge technology stack and continuous learning.
Responsibilities
- Respond to incoming customer support tickets via phone, email, and chat with a focus on speed and accuracy.
- Diagnose and troubleshoot hardware and software issues for our client base.
- Perform system backups and routine maintenance checks to ensure data integrity.
- Document all technical interactions and resolutions in our internal knowledge base.
- Assist in the onboarding process of new hardware and software systems.
- Collaborate with senior IT staff to develop innovative solutions to complex problems.
Qualifications
- Bachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent work experience).
- Basic understanding of computer hardware, operating systems (Windows, macOS), and network concepts.
- Strong problem-solving skills and the ability to think critically under pressure.
- Excellent written and verbal communication skills with a customer-first attitude.
- Willingness to learn new technologies and obtain relevant certifications (we support training).
- Ability to work both independently and as part of a collaborative team environment.