Job Description
We are looking for a motivated Entry Level Technical Support Representative to join our dynamic team in Memphis, TN. If you are seeking a career that offers growth, stability, and the opportunity to work with cutting-edge technology, we want to hear from you.
No prior experience is required. We provide comprehensive training to help you succeed. This is a fantastic opportunity for recent graduates or anyone looking to break into the IT industry with an Immediate Start available.
Why Join Us?
- Competitive salary with performance bonuses.
- Comprehensive health, dental, and vision insurance.
- Paid training program and career advancement opportunities.
- Modern work environment in the heart of Memphis.
Responsibilities
- Provide exceptional technical support and customer service via phone and email.
- Diagnose and troubleshoot basic software and hardware issues for end-users.
- Document customer interactions and resolutions accurately in our ticketing system.
- Collaborate with senior team members to resolve complex technical tickets.
- Stay updated on new product features and technical documentation.
- Escalate unresolved issues to the appropriate department promptly.
Qualifications
- High school diploma or equivalent (Associate's degree preferred).
- Strong verbal and written communication skills.
- A customer-first mindset with a passion for solving problems.
- Ability to learn new technologies and software quickly.
- Basic computer literacy (Windows and Mac OS).
- Reliable internet connection and a dedicated workspace.