Job Description
Urgent Hiring: Entry Level Technical Support Position
Are you looking for a career in technology but lack experience? We are currently hiring immediately for our Entry Level Technical Support team. Join a dynamic company that values attitude and aptitude over prior experience.
Why Apply?
- Zero Experience Needed: We provide full paid training.
- Competitive Pay: Earn $15.00 - $18.00/hour based on performance.
- Benefits Package: Health, dental, and vision insurance available.
- Growth Opportunities: Clear path to senior technical roles.
Don't wait—this is a high-demand role, and positions are filling up fast.
Responsibilities
- Provide exceptional customer service via phone, email, and live chat.
- Troubleshoot basic hardware and software issues for clients.
- Document customer interactions and technical resolutions accurately.
- Collaborate with senior engineers to escalate complex tickets.
- Maintain a high knowledge base of company products and services.
- Ensure all customer inquiries are resolved within the SLA timeframe.
Qualifications
- High school diploma or GED is required.
- Must be 18 years or older.
- Strong communication skills and a willingness to learn.
- Basic computer proficiency and typing skills.
- Ability to work in a fast-paced, team-oriented environment.
- Reliable internet connection (if remote/hybrid).