Job Description
Are you looking to launch your career in the heart of Silicon Valley without needing prior experience? TechHorizon Solutions is looking for enthusiastic individuals to join our team as an Entry Level Technical Support Associate. We provide comprehensive training and a clear path for growth.
Located in the vibrant city of San Jose, CA, this role offers the chance to work with cutting-edge technology while developing essential skills in customer service and IT support. We value potential over pedigree, so if you have a positive attitude and a willingness to learn, we want to hear from you.
Responsibilities
- Deliver exceptional first-level technical support to clients via phone, chat, and email.
- Log and categorize incoming support tickets with high accuracy.
- Troubleshoot common software, hardware, and network connectivity issues.
- Communicate complex technical solutions to non-technical customers clearly.
- Collaborate with the senior support team to resolve escalated issues.
- Participate in daily team meetings and training sessions.
Qualifications
- High school diploma or equivalent required.
- Strong written and verbal communication skills.
- Basic computer proficiency (Windows/Mac) and typing speed.
- Ability to work in a fast-paced, dynamic environment.
- Willingness to obtain any necessary certifications during employment.
- Reliable internet connection and home office setup for remote work options.