Job Description
Launch your tech career in Richmond, Virginia with InnovateTech Solutions! We're seeking motivated individuals with no prior experience to join our dynamic IT support team. Enjoy a comprehensive relocation package including moving assistance, temporary housing, and visa sponsorship for international candidates. Our 6-month paid training program will equip you with essential skills in system administration, cybersecurity fundamentals, and cloud technologies. Work in a collaborative environment with mentorship from industry veterans while supporting Fortune 500 clients. Join 200+ tech professionals who started with us and now lead critical infrastructure projects.
Responsibilities
- Provide Tier 1 technical support via phone, chat, and remote assistance
- Install, configure, and troubleshoot hardware/software systems
- Document technical issues and resolutions in ticketing systems
- Collaborate with senior engineers on complex problem resolution
- Participate in cross-departmental IT infrastructure projects
- Conduct routine system maintenance and security updates
- Train end-users on new technologies and best practices
Qualifications
- High school diploma or equivalent (degree preferred)
- Basic computer literacy and internet navigation skills
- Strong problem-solving abilities and attention to detail
- Excellent written and verbal communication skills
- Willingness to obtain CompTIA A+ certification (company-sponsored)
- Ability to work flexible hours including occasional on-call duties
- Valid driver's license (for equipment transport duties)
- Pass background check and drug screening