Job Description
We are seeking a highly motivated Entry Level Tech Support Specialist to join our growing team in Orlando, Florida. This is an exciting opportunity for individuals looking to launch a career in Information Technology with immediate start availability.
In this role, you will serve as the primary point of contact for our clients, delivering top-tier technical assistance and ensuring a seamless user experience. We provide comprehensive training programs, so no prior technical experience is necessary—just a great attitude and a strong desire to learn.
Why Apply?
- Immediate Hiring: Start your career as soon as next week.
- Competitive Pay: Earn $18.00 - $25.00 per hour with performance bonuses.
- Career Growth: Clear pathways for promotion to Senior Tech and Team Lead roles.
- Modern Environment: Work in a collaborative, tech-forward office in downtown Orlando.
Responsibilities
- Provide exceptional technical support and troubleshooting via phone, email, and remote desktop.
- Diagnose and resolve basic hardware and software issues for end-users.
- Document all interactions, issues, and resolutions accurately in the ticketing system.
- Guide customers through software installations and system updates.
- Collaborate with the senior technical team to escalate and resolve complex issues.
- Stay current with industry trends to provide the best possible customer service.
Qualifications
- High school diploma or GED required; Bachelor's degree in Computer Science or related field is a plus.
- Basic proficiency with Microsoft Office Suite and operating systems (Windows/macOS).
- Strong verbal and written communication skills.
- Ability to explain complex technical concepts to non-technical users clearly.
- Willingness to learn new technologies and adapt to changing procedures.