Job Description
Are you ready to launch a rewarding career in Information Technology?
We are a growing tech company in Houston, Texas, looking for ambitious individuals to join our Customer Support team. Even if you have no prior professional experience, we provide comprehensive on-the-job training to help you succeed. If you have a passion for technology and a desire to help others, this is the perfect entry point for your professional journey.
Why Join Us?
- Comprehensive training program for new hires.
- Career growth opportunities within the IT sector.
- Supportive and collaborative work environment.
Responsibilities
- Answer incoming customer inquiries via phone, email, and chat with a friendly and professional demeanor.
- Diagnose and troubleshoot basic software and hardware issues for clients.
- Document customer interactions and technical issues in our CRM system accurately.
- Guide customers through step-by-step solutions to resolve their technical problems.
- Collaborate with the senior technical team to escalate complex issues effectively.
- Maintain a high level of knowledge regarding our company's products and services through ongoing learning.
Qualifications
- High school diploma or equivalent (GED) required.
- Basic computer literacy and comfort with using web browsers and email.
- Strong verbal and written communication skills.
- A willingness to learn new technologies and adapt to changing procedures.
- Reliable internet connection and a quiet home office environment.
- Ability to work full-time hours (40 hours per week).