Job Description
Join our dynamic team at Capitol Tech Solutions as we expand our presence in the Northern Virginia tech corridor! This entry-level position offers unparalleled growth opportunities in a fast-paced environment. Perfect for recent graduates eager to launch their careers in the heart of the DC tech scene. Our comprehensive benefits package includes professional development stipends and flexible work options.
Responsibilities
- Provide Tier 1 technical support for enterprise clients
- Assist in software implementation and user training
- Document technical procedures and create knowledge base articles
- Collaborate with senior engineers on system maintenance
- Monitor ticket queues and ensure SLA compliance
- Participate in cross-functional agile development cycles
- Contribute to cybersecurity awareness initiatives
Qualifications
- Associate's degree in IT, Computer Science, or related field
- Basic understanding of networking concepts (TCP/IP, DNS)
- Familiarity with Windows and macOS operating systems
- Strong problem-solving and communication skills
- Ability to work in a team environment
- Valid driver's license (for occasional client visits)
- CompTIA A+ or equivalent certification preferred