Job Description
Join our dynamic team as an Entry-Level Remote Tech Support Specialist in Colorado Springs! We're seeking passionate tech enthusiasts eager to launch their careers in a supportive environment. As a direct hire opportunity, you'll receive comprehensive training and mentorship while providing critical IT support to our clients. Enjoy the flexibility of remote work while growing your skills in cloud technologies, cybersecurity basics, and customer service excellence. This is your chance to build a solid foundation in IT with a company that invests in your future.
Responsibilities
- Provide remote technical support via phone, email, and chat for hardware/software issues
- Diagnose and troubleshoot network connectivity problems and system errors
- Install and configure software applications on various operating systems
- Document support tickets and maintain detailed knowledge base entries
- Collaborate with senior engineers on complex technical escalations
- Conduct remote system audits and security vulnerability assessments
- Train end-users on new technologies and best practices
Qualifications
- Associate's degree in IT or related field (or equivalent experience)
- Basic knowledge of Windows/macOS operating systems
- Familiarity with networking concepts (TCP/IP, DNS, DHCP)
- Excellent written and verbal communication skills
- Strong problem-solving and analytical abilities
- Customer service mindset with patience and empathy
- Ability to work independently in a remote environment
- CompTIA A+ or similar certification preferred