Job Description
Join our dynamic team at TechForward Solutions Inc. as an Entry-Level Remote Support Specialist! We're urgently hiring motivated individuals to launch their careers in Oakland's thriving tech ecosystem. This direct-hire position offers full-time remote work with competitive benefits and growth opportunities. Perfect for recent graduates or career changers seeking hands-on IT experience.
As a Remote Support Specialist, you'll be the frontline hero resolving technical issues for our diverse client base. Our collaborative environment fosters professional development through mentorship and cutting-edge projects. Enjoy flexible hours while making a tangible impact in a rapidly growing industry.
Responsibilities
- Provide remote technical support for hardware, software, and network issues via phone, chat, and email
- Diagnose and troubleshoot technical problems with efficiency and professionalism
- Document all support tickets and resolutions in our CRM system
- Collaborate with senior technicians to resolve complex issues
- Conduct remote system installations and configurations
- Contribute to knowledge base articles and training materials
- Monitor system performance and proactively address potential issues
Qualifications
- High school diploma or equivalent (Bachelor's degree preferred)
- 0-2 years of technical support or customer service experience
- Proficiency with Windows, macOS, and mobile operating systems
- Basic understanding of networking concepts and security protocols
- Excellent written and verbal communication skills
- Strong problem-solving abilities and customer-focused mindset
- Ability to work independently in a remote environment
- CompTIA A+ certification or equivalent knowledge (a plus)