Job Description
Are you ready to launch your career in technology? TechNova Solutions is currently hiring an Entry Level Remote IT Support Specialist to join our dynamic team. We offer a comprehensive training program for candidates with no prior experience who are eager to learn and grow within the IT industry. This is a direct hire position based in Virginia Beach, VA, with the flexibility to work from home.
About the Role
As an IT Support Specialist, you will be the first point of contact for our clients, providing technical assistance and troubleshooting solutions. We are looking for self-motivated individuals who want to build a long-term career in Information Technology. We provide the tools and training you need to succeed.
Why Join Us?
- Direct Hire Opportunity: No temp agencies, just a permanent position.
- Remote Work: Work from the comfort of your home in Virginia Beach.
- Training Provided: Complete guidance on technical support protocols.
- Competitive Pay: Salary range of $35k - $55k.
Responsibilities
- Provide Tier 1 technical support to customers via phone, email, and chat.
- Troubleshoot hardware and software issues including printers, laptops, and operating systems.
- Log and track customer requests and incidents in the ticketing system.
- Escalate complex technical issues to senior support staff.
- Document technical procedures and knowledge base articles.
Qualifications
- High school diploma or equivalent (Associates degree preferred but not required).
- Basic computer literacy and familiarity with Microsoft Office Suite.
- Strong written and verbal communication skills.
- Ability to work independently in a remote environment.
- Willingness to learn new technologies and complete training programs.