Job Description
We are looking for ambitious individuals to join our growing IT Support team in San Jose. If you are a computer enthusiast with a hunger to learn and a willingness to grow, we provide the training and visa sponsorship you need to launch a successful career in technology.
At TechNova Systems, we value curiosity over experience. Whether you are a recent graduate or looking for a career change, our comprehensive onboarding program will set you up for success in the tech industry.
Why Join Us?
- Visa Sponsorship: Fully supported H1B and Green Card sponsorship for eligible candidates.
- Career Growth: Clear pathways to become a Systems Administrator or Network Engineer.
- Modern Environment: Work with cutting-edge technology in a collaborative culture.
Responsibilities
- Technical Support: Provide Tier 1 help desk support to internal employees, troubleshooting hardware and software issues.
- Ticket Management: Log and manage support tickets in our ticketing system (e.g., Zendesk) efficiently.
- Hardware & Software: Assist in the deployment, configuration, and maintenance of laptops, printers, and operating systems.
- User Training: Conduct training sessions to help employees understand new software tools and security protocols.
- Network Assistance: Monitor network performance and assist in resolving connectivity issues.
- Documentation: Maintain accurate records of incidents, resolutions, and technical procedures.
Qualifications
- Education: High school diploma or equivalent required; Associate or Bachelor’s degree in IT, Computer Science, or related field preferred but not mandatory.
- Language: Strong English communication skills (both written and verbal) are required for visa processing.
- Basic Skills: Comfortable navigating Windows and Mac operating systems.
- Soft Skills: Excellent customer service skills and the ability to explain technical concepts to non-technical users.
- Availability: Must be eligible to work in the USA and willing to undergo a background check.
- Attitude: Eager to learn new technologies and adapt to a fast-paced environment.