Job Description
Join our dynamic IT team as an Entry-Level Support Specialist! We're seeking motivated individuals with no prior experience to launch their tech careers in Detroit. Visa sponsorship available for eligible candidates. You'll receive comprehensive training and mentorship while supporting our cutting-edge infrastructure. This is your gateway to the IT industry with full benefits and growth opportunities.
Responsibilities
- Provide technical support to employees via phone, email, and in-person
- Install, configure, and troubleshoot hardware/software systems
- Manage user accounts and permissions in Active Directory
- Document IT procedures and maintain knowledge base
- Collaborate with senior IT on network security protocols
- Assist with system upgrades and maintenance
- Train users on new technologies and best practices
Qualifications
- High school diploma or equivalent (required)
- Basic computer literacy and troubleshooting skills
- Strong problem-solving and communication abilities
- Willingness to learn technical concepts quickly
- Ability to work independently and in teams
- Valid work authorization (visa sponsorship provided)
- Passion for technology and continuous learning
- Customer service mindset with patience and empathy