Job Description
Are you a recent graduate or career changer ready to launch your tech career? TechNova Solutions is urgently hiring multiple Entry-Level IT Support Specialists in Raleigh, Virginia! Join our dynamic team and gain hands-on experience in cutting-edge technology while serving Fortune 500 clients.
We offer comprehensive training, mentorship programs, and a clear career progression path. Enjoy competitive benefits, flexible work arrangements, and a collaborative environment where your growth is our priority.
Don't miss this opportunity to jumpstart your IT career with one of Virginia's fastest-growing tech firms. Apply now and become part of our innovation-driven team!
Responsibilities
- Provide Tier 1-2 technical support for hardware, software, and network issues
- Diagnose and resolve system problems via phone, email, and remote access
- Assist with software installations, updates, and patch management
- Document all IT incidents, resolutions, and asset inventory
- Collaborate with senior engineers on complex technical escalations
- Conduct user training on new systems and security protocols
- Participate in IT infrastructure improvement projects
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- Basic knowledge of Windows/macOS operating systems and networking fundamentals
- Familiarity with helpdesk ticketing systems (e.g., Jira, ServiceNow)
- Strong problem-solving and troubleshooting abilities
- Excellent verbal and written communication skills
- CompTIA A+ or similar certification preferred
- Ability to work flexible hours including occasional on-call duties