Job Description
Join our dynamic team at TechSolutions Inc. as an Entry-Level IT Support Specialist! We're urgently hiring motivated individuals in Raleigh, NC to provide critical technical support to our growing client base. This is your perfect launchpad into the tech industry with comprehensive training and career advancement opportunities.
As a key member of our IT department, you'll troubleshoot hardware/software issues, maintain network infrastructure, and deliver exceptional customer service. Our collaborative environment fosters innovation, and we're committed to your professional growth through mentorship programs and skill development workshops.
Responsibilities
- Diagnose and resolve hardware/software issues for enterprise clients
- Install, configure, and maintain desktop/laptop systems
- Provide remote and on-site technical support via ticketing systems
- Document technical procedures and create knowledge base articles
- Collaborate with senior engineers on complex system implementations
- Monitor network performance and security protocols
- Train end-users on new technologies and best practices
Qualifications
- Associate's degree in IT or related field OR equivalent experience
- Basic understanding of Windows/Linux operating systems
- Familiarity with networking concepts (TCP/IP, DNS, DHCP)
- Strong problem-solving and customer service skills
- Ability to work independently and in team environments
- CompTIA A+ certification preferred (willing to train)
- Valid driver's license for occasional on-site visits