Job Description
Join TechNova Solutions as an Entry-Level IT Support Specialist and kickstart your career in technology! We're urgently hiring motivated individuals in Philadelphia to provide exceptional remote technical support to our growing client base. This fully remote position offers comprehensive training, career growth opportunities, and the chance to work with cutting-edge technologies. If you're passionate about problem-solving and eager to build a foundation in IT, apply today!
Responsibilities
- Provide remote technical support via phone, email, and chat for hardware/software issues
- Diagnose and resolve network connectivity problems and system malfunctions
- Install, configure, and maintain desktop/laptop systems and peripherals
- Create and maintain detailed documentation of support tickets and solutions
- Collaborate with senior team members on complex technical escalations
- Train end-users on new software and security protocols
- Monitor system performance and recommend improvements
Qualifications
- Associate degree in IT or related field OR equivalent experience
- Basic knowledge of Windows/macOS operating systems
- Familiarity with networking fundamentals (TCP/IP, DNS)
- Strong written and verbal communication skills
- Customer service mindset with problem-solving aptitude
- Ability to learn new technologies quickly
- Self-motivated with excellent time management skills
- US work authorization required