Job Description
Join TechNova Solutions as an Entry-Level IT Support Specialist! We're urgently hiring for multiple entry-level positions available remotely or in our NYC office. Launch your career in technology with a dynamic team that values growth and innovation.
About the Role: As our first point of contact, you'll resolve technical issues, maintain systems, and provide exceptional user support. This hybrid role offers flexibility while building foundational IT skills.
Why Apply Today?
- Competitive salary with comprehensive benefits
- Hyework model (remote or NYC office)
- Structured onboarding and mentorship program
- Clear career advancement paths
- Collaborative startup culture
Don't miss this opportunity to grow with us!
Responsibilities
- Provide Tier 1 technical support via phone, email, and chat
- Diagnose and resolve hardware/software/network issues
- Install/configure workstations and peripherals
- Manage user accounts and access permissions
- Document incidents and resolutions in ticketing systems
- Assist with cybersecurity best practices implementation
- Collaborate on IT infrastructure projects
- Conduct training sessions for new technologies
Qualifications
- Associate's degree or equivalent experience in IT/Computer Science
- Basic knowledge of Windows/macOS/Linux operating systems
- Familiarity with networking fundamentals (TCP/IP, DNS)
- Strong troubleshooting and problem-solving abilities
- Excellent written and verbal communication skills
- Customer service orientation with patience and empathy
- Ability to work independently and in team environments
- Relevant certifications (CompTIA A+, Google IT Support) preferred