Job Description
Launch Your Career in Technology with Relocation Assistance!
Are you looking to start a rewarding career in Information Technology? Horizon Tech Solutions is excited to announce an opening for an Entry Level IT Support Specialist in Albuquerque, New Mexico. We are dedicated to helping talented individuals break into the tech industry, offering a comprehensive training program and full relocation assistance to those who qualify.
In this role, you will be the first point of contact for our clients, providing technical support, troubleshooting hardware and software issues, and ensuring our IT infrastructure runs smoothly. We value curiosity, problem-solving skills, and a willingness to learn over previous experience.
Why Join Us?
- Relocation Package: We cover moving costs for the right candidate.
- No Experience Required: We provide hands-on training.
- Career Growth: Clear path to senior IT roles.
What You Will Do:
- Provide exceptional technical support to end-users via phone and email.
- Troubleshoot and resolve hardware, software, and network issues.
- Assist in the installation, configuration, and maintenance of computer systems.
- Document technical issues and resolutions in the ticketing system.
- Collaborate with senior technicians to learn best practices.
- Participate in regular training sessions to upskill on new technologies.
Requirements:
- High School Diploma or GED is required.
- Basic computer literacy (familiarity with Windows and Mac OS is a plus).
- Strong desire to learn and grow within the IT field.
- Excellent communication and interpersonal skills.
- Ability to work well in a team environment and independently.
- Willingness to obtain relevant IT certifications (we support this).
Don't let a lack of experience hold you back. Apply today and take the first step towards a high-paying career in Albuquerque!
Responsibilities
- Provide technical support and troubleshooting for hardware and software issues.
- Install, configure, and maintain computer systems and peripherals.
- Document all incidents, requests, and changes in the IT helpdesk system.
- Monitor system performance and report technical anomalies.
- Assist in the deployment of new equipment and software updates.
- Communicate technical information to non-technical users clearly.
Qualifications
- High School Diploma or equivalent (Associates degree in IT is a plus).
- Basic understanding of operating systems and computer components.
- Strong problem-solving and analytical thinking abilities.
- Excellent written and verbal communication skills.
- Customer-focused attitude with a service-oriented mindset.
- Valid driver's license (for potential on-site duties).