Job Description
Join TechNova Solutions and kickstart your career in technology! We're seeking passionate entry-level professionals to join our dynamic IT support team in Phoenix, AZ. As an IT Support Specialist, you'll be the backbone of our organization's digital infrastructure, providing critical technical assistance to employees while gaining hands-on experience with cutting-edge systems. Our comprehensive training program ensures rapid growth, and our collaborative culture values innovation and continuous learning. If you're tech-savvy, eager to learn, and ready to build a rewarding career in the heart of Arizona's tech hub, we want to hear from you!
Responsibilities
- Provide Tier 1 technical support for hardware, software, and network issues
- Install, configure, and maintain desktop systems and peripherals
- Document technical issues and resolutions in ticketing systems
- Collaborate with senior IT staff on complex problem-solving
- Assist with cybersecurity best practices implementation
- Train employees on new technologies and software applications
- Participate in IT infrastructure upgrades and maintenance
- Support cloud-based service administration (Microsoft Azure/O365)
Qualifications
- Associate's degree in IT, Computer Science, or related field
- Basic knowledge of Windows/macOS operating systems
- Familiarity with networking fundamentals (TCP/IP, DNS)
- Customer service experience with strong communication skills
- Ability to troubleshoot hardware and software issues
- Valid driver's license and reliable transportation
- CompTIA A+ certification preferred (or willingness to obtain)
- Proficiency with Microsoft Office 365 suite