Job Description
Are you looking to kickstart your career in technology?
TechHorizon Tampa is actively seeking ambitious individuals to join our team as Entry-Level IT Support Specialists. We do not require prior professional experience—only your drive to learn, your curiosity about technology, and your commitment to excellence. We provide comprehensive training and mentorship to help you grow from a novice into a certified IT professional.
Join a forward-thinking company where your potential is valued over your resume. You will be the first point of contact for our internal staff, solving technical challenges and ensuring our operations run smoothly. This is a fantastic opportunity for recent graduates or career switchers looking to break into the IT industry.
Responsibilities
- Assist internal employees with hardware and software troubleshooting, including laptops, printers, and network connectivity issues.
- Respond to and resolve help desk tickets in a timely and professional manner.
- Perform routine system maintenance, software updates, and patch management under supervision.
- Onboard new employees by setting up their workstations and configuring access to necessary systems.
- Maintain accurate records of technical issues and resolutions in the company knowledge base.
- Collaborate with senior IT staff to learn best practices and escalate complex issues as needed.
Qualifications
- High school diploma or GED required; Bachelor's degree in Computer Science or related field is a plus but not mandatory.
- Familiarity with Microsoft Office Suite (Word, Excel, Outlook) is highly desirable.
- Strong willingness to learn new technologies and complete mandatory training programs.
- Excellent verbal and written communication skills with a friendly and patient demeanor.
- Reliable internet connection and a dedicated workspace if working remotely.
- A positive attitude and a passion for solving puzzles.