Job Description
Are you looking to launch your career in the heart of Silicon Valley? TechHorizon Solutions is currently seeking motivated individuals for our Entry-Level IT Support Specialist role in San Jose, CA.
We are a Direct Hire organization committed to professional development. No prior experience is necessary—we provide comprehensive training and mentorship. If you have a passion for technology and a desire to learn, this is the perfect opportunity for you to join a leading firm in California.
Why Join Us?
- Direct Hire position with benefits and career growth.
- On-the-job training for all technical skills.
- Competitive pay and performance bonuses.
Responsibilities
- Provide first-level technical support and troubleshooting for hardware and software issues.
- Assist end-users with account setup, password resets, email configuration, and network access.
- Maintain accurate documentation of all IT tickets and support requests using our ticketing system.
- Collaborate with senior IT staff to diagnose and resolve complex technical problems.
- Perform regular system updates, patch management, and basic hardware maintenance.
- Monitor system performance and proactively address potential issues.
Qualifications
- High School Diploma or GED required; Associate’s degree in IT or related field is a plus.
- Basic computer literacy and comfort with Windows and macOS operating systems.
- Strong customer service skills and the ability to communicate technical concepts clearly to non-technical users.
- Reliable internet connection and a dedicated workspace.
- Willingness to obtain industry certifications (we will sponsor training).
- A proactive attitude and eagerness to learn new technologies.