Job Description
We are looking for motivated, driven individuals to join our team as Entry-Level IT Support Specialists. We do not require prior experience—just a hunger to learn and a willingness to grow. Join a company that is urgently hiring and offers comprehensive on-the-job training to launch your career in technology.
As a member of our support team, you will be the first point of contact for our clients, helping them resolve technical issues and ensuring smooth business operations. We provide a modern work environment and a clear path for professional advancement.
Responsibilities
- Assist clients with technical troubleshooting and software installation.
- Respond to incoming support tickets via phone and email in a timely manner.
- Document customer interactions and technical resolutions in our CRM system.
- Maintain a positive and professional demeanor while resolving issues.
- Learn and apply company-specific technical protocols and procedures.
- Collaborate with senior technicians to improve service quality.
- Perform basic hardware maintenance and asset management tasks.
Qualifications
- High school diploma or GED required; Associate degree preferred.
- Basic computer literacy and familiarity with Windows/Mac operating systems.
- Strong desire to start a career in Information Technology.
- Excellent written and verbal communication skills.
- Reliable high-speed internet connection is mandatory for remote/on-site hybrid roles.
- Ability to work well in a fast-paced team environment.
- No prior IT experience is necessary; we train all new hires.