Job Description
Are you ready to launch your career in technology without prior experience? Philadelphia Digital Innovations is actively seeking a motivated Entry-Level IT Support Specialist to join our dynamic team. We believe in fostering talent and providing comprehensive training for those eager to learn the ins and outs of IT infrastructure, cybersecurity, and technical support.
In this role, you will be the first point of contact for our employees, assisting with daily technical challenges while learning from industry veterans. If you possess a problem-solving mindset and a passion for technology, we want to hear from you.
Why Join Us?
- Zero Experience Required: We provide full on-the-job training.
- Competitive Pay: $18 - $24/hr based on skills.
- Growth Opportunities: Fast-track career progression into Network Engineering or Cybersecurity.
Responsibilities
- Provide first-level technical support via phone, email, and ticketing systems for hardware and software issues.
- Assist in the setup, configuration, and troubleshooting of laptops, printers, and network peripherals.
- Monitor system performance and respond to alerts to ensure minimal downtime for our clients.
- Document technical issues and resolutions in the internal knowledge base.
- Collaborate with senior IT staff to implement new software updates and security patches.
- Maintain a clean and organized server room and workstation areas.
- Conduct basic training sessions for new hires regarding company software usage.
Qualifications
- High school diploma or GED required; Associate's degree in IT or related field is a plus.
- Basic computer literacy with a strong understanding of Microsoft Office Suite.
- Excellent communication skills and the ability to explain complex technical concepts to non-technical users.
- Strong problem-solving skills and a logical approach to troubleshooting.
- A valid driver's license is required for occasional on-site support visits.
- Willingness to learn new technologies and complete certifications as part of the role.