Job Description
Are you ready to launch a successful career in technology? Memphis Digital Solutions is seeking driven, ambitious individuals to join our team as Entry Level IT Support Associates. We believe in promoting from within and providing world-class training for those ready to learn.
In this role, you will work alongside senior engineers to resolve technical issues, support our clients, and learn the ins and outs of modern IT infrastructure. No prior experience is required—just a great attitude and a hunger to grow.
Responsibilities
- Provide Tier 1 Technical Support: Assist customers with hardware and software troubleshooting via phone, email, and in-person.
- System Maintenance: Perform regular updates, patches, and system checks to ensure optimal performance.
- Hardware Installation: Assemble and configure desktops, laptops, and peripherals for new employees.
- Network Assistance: Help troubleshoot basic connectivity issues and configure Wi-Fi access points.
- Customer Communication: Document all interactions and clearly communicate technical solutions to non-technical users.
- Asset Management: Assist in the tracking and inventory of company IT assets.
Qualifications
- Education: High School Diploma or GED required; Bachelor's degree in Computer Science, Information Technology, or related field is a plus.
- Technical Aptitude: Basic understanding of how computers and networks operate; familiarity with Windows and Mac OS is preferred.
- Communication: Excellent written and verbal communication skills with a focus on customer service.
- Problem Solving: Ability to follow structured troubleshooting protocols and think logically.
- Availability: Must be able to work full-time, Monday through Friday, with occasional evening shifts.