Job Description
Are you ready to launch your career in the fast-paced world of Information Technology? TechNova Solutions is seeking a dedicated Entry Level IT Support Specialist to join our dynamic team in Louisville, Kentucky. We pride ourselves on being an equal opportunity employer, and we do not require prior professional experience—just a genuine passion for technology and a drive to learn.
In this role, you will be the first point of contact for our internal and external clients, providing top-tier technical assistance and troubleshooting support. As a Junior Tech, you will work alongside seasoned professionals who are eager to mentor you, ensuring you gain the hands-on skills necessary to thrive in a corporate environment.
Why Join TechNova?
- Career Growth: A clear path from entry-level to senior technical roles.
- Mentorship: Hands-on training from industry experts.
- Modern Environment: Work with cutting-edge hardware and software.
Responsibilities
- Provide first-level technical support and troubleshooting for hardware, software, and network issues.
- Log and track IT help desk tickets and monitor resolution progress.
- Assist in the setup, configuration, and maintenance of computer workstations and peripherals.
- Respond to incoming inquiries via phone, email, and chat in a professional and timely manner.
- Collaborate with the IT team to identify system improvements and implement standard operating procedures.
- Perform basic network diagnostics and assist in maintaining office equipment.
Qualifications
- High school diploma or equivalent required; Associate's degree in IT or related field is a plus.
- Strong basic computer literacy (Microsoft Office Suite, operating systems).
- Excellent verbal and written communication skills.
- Ability to explain complex technical concepts to non-technical users.
- Willingness to obtain relevant IT certifications (we support training).
- A proactive attitude and a desire to solve problems.