Job Description
Launch your career in technology with our entry-level IT Support Specialist position! We're seeking motivated individuals to join our dynamic team in Austin, TX. This immediate-start opportunity offers hands-on experience in network administration, system troubleshooting, and customer service within a fast-paced tech environment. Perfect for recent graduates or career changers with basic technical aptitude. Enjoy competitive compensation, comprehensive training, and clear growth pathways into cybersecurity, cloud computing, or systems administration roles.
Responsibilities
- Provide Tier 1 technical support for hardware/software issues via phone, email, and chat
- Install, configure, and maintain desktop/laptop systems and peripherals
- Assist with network infrastructure setup and basic troubleshooting
- Create and maintain user accounts, permissions, and security protocols
- Document technical procedures and incident reports in ITSM systems
- Collaborate with senior engineers on complex technical escalations
- Conduct routine system audits and preventive maintenance checks
Qualifications
- High school diploma or equivalent; relevant certifications (CompTIA A+, Google IT Support) preferred
- Basic knowledge of Windows OS, networking concepts, and security principles
- Strong problem-solving skills with attention to detail
- Excellent written and verbal communication abilities
- Ability to work independently and prioritize multiple tasks
- Customer service mindset with patience and empathy
- Quick learner with adaptability to new technologies
- Valid driver's license and reliable transportation