Job Description
Launch your tech career with TechNova Solutions! We're seeking motivated entry-level IT Support Specialists to join our dynamic team immediately. This is your golden opportunity to gain hands-on experience in enterprise-level IT infrastructure while working alongside industry veterans in the heart of Manhattan. Our comprehensive training program ensures rapid skill development, and we offer clear pathways for career advancement. Join a culture that values innovation, collaboration, and continuous learning. Immediate start positions available – apply today!
Responsibilities
- Provide Tier 1-2 technical support for hardware, software, and network issues
- Manage helpdesk tickets using ServiceNow and JIRA
- Deploy and configure Windows/macOS workstations and mobile devices
- Document IT procedures and maintain knowledge base articles
- Collaborate with cross-functional teams on IT projects
- Monitor system health and perform preventative maintenance
- Assist with cybersecurity protocols and data protection measures
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- Basic knowledge of Windows/macOS operating systems
- Familiarity with network fundamentals (TCP/IP, DNS, DHCP)
- Customer service experience with strong problem-solving skills
- CompTIA A+ or similar certification preferred (not required)
- Ability to lift 30 lbs for equipment installation
- Valid driver's license (occasional off-site support required)