Job Description
Join our dynamic team at TechFlow Solutions and kickstart your career in technology! We're seeking motivated Entry-Level IT Support Specialists to join our Austin headquarters immediately. This is your chance to gain hands-on experience with cutting-edge systems while working in a collaborative, growth-oriented environment. No prior experience required – we provide comprehensive training and mentorship to help you succeed.
Responsibilities
- Provide first-level technical support for hardware, software, and network issues
- Install, configure, and troubleshoot desktop/laptop systems
- Document incident tickets and maintain accurate records
- Assist with cybersecurity protocols and data protection measures
- Collaborate with senior IT staff on system upgrades and maintenance
- Deliver user training on company applications and tools
- Participate in IT asset inventory and lifecycle management
Qualifications
- Associate's degree or relevant certification (CompTIA A+, Google IT Support, etc.)
- Basic understanding of Windows/macOS operating systems
- Strong problem-solving and analytical skills
- Excellent written and verbal communication abilities
- Ability to work in a fast-paced, team-oriented environment
- Willingness to learn new technologies and systems
- Valid driver's license and reliable transportation