Job Description
Are you ready to launch your career in technology?
Apex Technical Solutions is a leading provider of IT services, currently seeking a motivated Entry Level IT Support Specialist for a Direct Hire opportunity in Phoenix, AZ. We are looking for candidates who are eager to learn, problem-solvers at heart, and ready to grow within a stable, professional environment.
In this role, you will be the first point of contact for our internal employees, ensuring they have the technical support they need to succeed. We offer a comprehensive benefits package, including health insurance, retirement plans, and continuous professional development. No prior experience is required; we provide full training for the right candidate.
Responsibilities
- Provide Tier 1 Technical Support: Assist employees with hardware troubleshooting, software installation, and network connectivity issues via phone and email.
- Manage Help Desk Tickets: Log, track, and resolve IT issues in our ticketing system (Zendesk/ServiceNow) with a focus on first-call resolution.
- Onboarding Support: Set up new employee workstations, configure email accounts, and ensure proper access permissions are granted.
- Hardware Maintenance: Perform regular inspections and maintenance on printers, scanners, and other peripheral devices to ensure office efficiency.
- Software Deployment: Assist in the deployment of security patches and application updates across the organization.
- Documentation: Maintain accurate records of technical issues, solutions, and system configurations.
Qualifications
- Education: High School Diploma or GED required; Associate’s degree in IT, Computer Science, or related field is a plus.
- Technical Knowledge: Basic understanding of computer operating systems (Windows 10/11), Microsoft Office Suite, and web browsers.
- Problem Solving: Strong analytical skills with the ability to diagnose and resolve technical problems efficiently.
- Communication: Excellent written and verbal communication skills; ability to explain complex technical concepts to non-technical users.
- Availability: Must be willing to work in-office in Phoenix, AZ and adhere to standard business hours.