Job Description
Welcome to Optima Tech Solutions, where we are redefining the entry-level experience in the tech industry. We are currently seeking ambitious, detail-oriented individuals to join our team as Entry Level IT Support Specialists. This is a direct hire opportunity, meaning you are applying for a permanent position with comprehensive benefits and a clear path for career advancement.
Whether you are fresh out of school or looking to pivot your career into technology, our structured training program will equip you with the skills needed to excel in a fast-paced, modern environment. Join us in Virginia Beach and become a vital part of our growing technical team.
Responsibilities
- Provide Tier 1 Technical Support: Assist employees and clients with hardware and software troubleshooting via phone, email, and in-person.
- Hardware Management: Set up, configure, and maintain computer systems, printers, and peripherals to ensure optimal performance.
- Network Assistance: Support local area network (LAN) operations and assist in maintaining a secure and stable network environment.
- Documentation: Accurately log all technical issues, resolutions, and customer interactions into our ticketing system.
- User Training: Conduct training sessions to educate users on new software updates and best practices for IT security.
- System Maintenance: Assist in routine software updates, patch management, and system backups.
Qualifications
- Education: High school diploma or GED required; Associate’s degree in Computer Science, IT, or related field preferred.
- Experience: No prior professional IT experience required; internship or academic projects are a plus.
- Technical Skills: Basic understanding of computer operating systems (Windows, macOS) and networking concepts.
- Communication: Strong verbal and written communication skills with the ability to explain complex technical concepts to non-technical users.
- Problem Solving: Demonstrated ability to troubleshoot issues logically and efficiently.
- Soft Skills: A proactive attitude, eagerness to learn, and a customer-service mindset.