Job Description
Are you ready to launch a career in the fast-paced tech industry? Apex Digital Solutions is currently urgently hiring Entry Level IT Support Specialists in Detroit, MI. We are looking for passionate individuals who are eager to learn and grow within a supportive, modern environment.
We value potential over experience. Our comprehensive training program ensures you have the skills needed to succeed. Join a team that is committed to excellence and innovation in the local Detroit market.
Responsibilities
- Provide first-level technical support to customers via phone and email.
- Troubleshoot and resolve basic hardware and software connectivity issues.
- Document all customer interactions and technical solutions accurately.
- Collaborate with senior technicians to escalate and resolve complex tickets.
- Maintain a high level of professionalism and customer satisfaction.
- Assist in the installation and configuration of company hardware.
Qualifications
- High school diploma or GED required.
- Basic computer literacy and typing proficiency (35+ WPM).
- Strong communication skills with the ability to explain technical concepts clearly.
- Willingness to relocate or commute to the Detroit area.
- Ability to work flexible hours, including evenings and weekends.
- Strong problem-solving mindset and attention to detail.