Job Description
Join our dynamic team as an Entry-Level IT Support Specialist and launch your career in technology! At TechSolutions Inc., we're committed to nurturing talent and providing exceptional service to our clients. This role offers hands-on experience in a collaborative environment with mentorship from industry experts. You'll gain exposure to cutting-edge systems while supporting our growing client base across diverse industries.
Our Phoenix headquarters features modern workspaces, comprehensive benefits, and a culture that values innovation and continuous learning. We're looking for motivated individuals who are passionate about technology and eager to grow with us.
Responsibilities
- Provide Tier 1 technical support for hardware, software, and network issues via phone, email, and remote assistance
- Install, configure, and troubleshoot desktop/laptop systems, printers, and peripherals
- Document technical issues and resolutions in our ticketing system with detailed notes
- Collaborate with senior team members to resolve complex technical challenges
- Assist with onboarding new employees by setting up workstations and accounts
- Conduct regular system maintenance and security updates
- Participate in cross-departmental IT projects and process improvements
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- Basic knowledge of Windows operating systems and Active Directory
- Familiarity with networking concepts (TCP/IP, DNS, DHCP)
- Strong problem-solving skills and customer service orientation
- Ability to work independently and prioritize multiple tasks
- CompTIA A+ certification or willingness to obtain within 6 months
- Valid driver's license and reliable transportation
- Excellent written and verbal communication skills