Job Description
Launch your tech career with TechNexus Solutions! We're seeking passionate Entry-Level IT Support Specialists to join our innovative team in Minneapolis. As a cornerstone of our digital transformation initiatives, you'll gain hands-on experience with cutting-edge technologies while supporting Fortune 500 clients. Our collaborative environment offers mentorship from industry veterans and structured growth paths into cybersecurity, cloud infrastructure, and DevOps. Enjoy comprehensive benefits, flexible work arrangements, and opportunities to contribute to real-world projects that impact millions of users.
Responsibilities
- Provide Tier 1/2 technical support for hardware, software, and network systems via phone, email, and in-person
- Diagnose and resolve user issues including Windows/macOS, Active Directory, Office 365, and cloud applications
- Manage service tickets using JIRA/ServiceNow with SLA adherence and documentation best practices
- Deploy and configure endpoints including laptops, mobile devices, and IoT peripherals
- Assist with cybersecurity protocols including vulnerability scanning, patch management, and access control
- Collaborate with cross-functional teams on infrastructure projects and system upgrades
- Create and maintain technical documentation including knowledge base articles and SOPs
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- CompTIA A+ or Google IT Support Professional Certificate preferred
- Strong troubleshooting skills with Windows/macOS operating systems
- Basic understanding of networking concepts (TCP/IP, DNS, DHCP)
- Excellent written/verbal communication and customer service aptitude
- Ability to work independently and prioritize multiple tasks
- Proficiency with ticketing systems and remote support tools
- Valid US driver's license for occasional on-site support