Job Description
Launch your career with Tech Innovations Inc., a rapidly growing tech leader based in Raleigh, NC! We're seeking passionate Entry Level IT Support Specialists to join our dynamic team. This direct hire position offers comprehensive training, mentorship, and a clear path for growth. As an integral part of our IT department, you'll gain hands-on experience with cutting-edge technologies while supporting 500+ employees across our Raleigh headquarters.
We pride ourselves on fostering a collaborative culture where innovation thrives. Our competitive compensation package includes health benefits, retirement plans, and professional development opportunities. If you're a recent graduate or career changer with a knack for problem-solving and a desire to excel in IT, this is your moment to shine!
Responsibilities
- Provide Tier 1 technical support for hardware, software, and network issues across the organization
- Install, configure, and maintain desktop systems, laptops, and peripherals
- Manage service tickets using our ITSM platform with SLA adherence
- Assist with cybersecurity protocols including password resets and access management
- Document IT processes and create user guides for recurring issues
- Collaborate with senior IT staff on infrastructure projects
- Train employees on new software deployments and best practices
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- Basic knowledge of Windows OS, Microsoft 365, and network fundamentals
- Customer service mindset with strong communication skills
- Ability to troubleshoot hardware/software issues methodically
- Proficiency with ticketing systems (ServiceNow, Jira, or similar)
- CompTIA A+ certification preferred but not required
- Valid driver's license for occasional equipment transport