Job Description
Join TechFlow Solutions as an Entry-Level IT Support Specialist and kickstart your tech career in a dynamic remote environment! We're a Colorado Springs-based innovator providing cutting-edge IT solutions, and we're seeking motivated individuals ready to grow with us. This direct hire position offers full-time remote flexibility, competitive compensation, and comprehensive training programs designed to accelerate your professional development. You'll become part of a collaborative team dedicated to delivering exceptional service while building foundational skills in network administration, cybersecurity, and cloud technologies. Enjoy the freedom to work from anywhere while contributing to impactful projects that shape our industry's future.
Responsibilities
- Provide Tier 1/2 technical support to remote employees via phone, email, and chat
- Install, configure, and troubleshoot hardware/software systems
- Document IT procedures and create knowledge base articles
- Monitor system performance and resolve network connectivity issues
- Collaborate with senior engineers on infrastructure projects
- Implement security protocols and data backup procedures
- Conduct user training sessions on new technologies
Qualifications
- Associate's degree in IT or related field OR equivalent experience
- Basic understanding of Windows/macOS/Linux operating systems
- Familiarity with networking concepts (TCP/IP, DNS, DHCP)
- Excellent problem-solving and communication skills
- Ability to work independently in a remote environment
- CompTIA A+ or similar certification preferred
- Proficiency with ticketing systems (Jira, ServiceNow)
- Strong attention to detail and documentation abilities