Job Description
Join our dynamic team at TechFlow Solutions as we expand our operations in Albuquerque! We're urgently seeking motivated Entry-Level IT Support Specialists to deliver exceptional technical assistance to our growing client base. This direct-hire opportunity offers competitive compensation, comprehensive benefits, and a clear path for career advancement in the thriving New Mexico tech sector.
As a vital member of our IT support team, you'll be the first point of contact for resolving technical issues, deploying hardware/software solutions, and ensuring seamless digital operations. We provide extensive onboarding training and mentorship to accelerate your professional growth in a supportive, innovation-driven environment.
Responsibilities
- Diagnose and resolve hardware/software issues across Windows/macOS systems
- Deploy and configure desktop/laptop equipment for new hires
- Manage helpdesk tickets via Zendesk with SLA adherence
- Assist with network infrastructure monitoring and basic troubleshooting
- Create technical documentation and user guides
- Collaborate with senior engineers on complex system implementations
- Conduct user training on new software and security protocols
Qualifications
- Associate's degree in IT, Computer Science, or related field
- Basic knowledge of Windows/macOS operating systems
- Familiarity with network fundamentals (TCP/IP, DNS, DHCP)
- Customer service experience with conflict resolution skills
- CompTIA A+ or similar certification preferred
- Proficiency in Microsoft Office 365 and Google Workspace
- Ability to lift 30 lbs for equipment installation
- Valid New Mexico driver's license for occasional site visits