Job Description
Join InnovateTech Solutions as an Entry-Level IT Support Specialist and launch your career in Seattle's thriving tech scene! We're urgently seeking motivated individuals passionate about technology to provide exceptional support to our growing client base. As a key member of our dynamic team, you'll gain hands-on experience with cutting-edge systems while working in a collaborative, growth-oriented environment. Why Apply Today? Competitive compensation, comprehensive benefits package, and accelerated career advancement opportunities for high performers. Don't miss this chance to build your foundation in IT with industry leaders!
Responsibilities
- Provide technical support via phone, email, and remote assistance for hardware/software issues
- Install, configure, and troubleshoot desktop/laptop systems and peripherals
- Document all IT incidents and resolutions in service management systems
- Collaborate with senior engineers on complex technical escalations
- Conduct routine system maintenance and security updates
- Train end-users on new technologies and best practices
- Assist with network administration tasks including switch/router configuration
Qualifications
- Associate degree in IT, Computer Science, or related field (or equivalent experience)
- Basic knowledge of Windows/macOS operating systems and networking fundamentals
- Strong problem-solving skills with attention to detail
- Excellent verbal/written communication abilities
- Customer service mindset with patience and empathy
- Ability to work independently and in fast-paced environments
- CompTIA A+ certification preferred (not required)
- Valid driver's license (for occasional on-site visits)