Job Description
Join our rapidly growing tech team in Atlanta! We're urgently seeking motivated entry-level IT Support Specialists to provide critical infrastructure and user support. This is your gateway to a thriving career in technology with hands-on experience, mentorship from industry veterans, and rapid advancement opportunities. Enjoy competitive pay, comprehensive benefits, and a dynamic work environment at our downtown Atlanta headquarters.
Responsibilities
- Provide desktop and network support to 100+ employees across multiple departments
- Install, configure, and troubleshoot hardware/software systems including Windows OS and cloud applications
- Manage helpdesk tickets and resolve technical issues within SLA timeframes
- Document IT procedures and maintain accurate asset inventory
- Collaborate with senior IT staff on cybersecurity initiatives
- Train employees on new technology implementations
- Monitor system performance and proactively address potential issues
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- Basic knowledge of networking fundamentals and TCP/IP protocols
- Familiarity with Windows OS and Active Directory administration
- Strong problem-solving abilities and customer service orientation
- CompTIA A+ or similar certification preferred
- Excellent written and verbal communication skills
- Ability to work independently and in fast-paced environments
- Valid driver's license required for occasional off-site support