Job Description
Launch your IT career with TechNova Solutions! We're seeking motivated entry-level professionals for our Jacksonville team. No experience required – we provide comprehensive training and visa sponsorship for eligible candidates. Join our innovative environment where you'll gain hands-on experience with cutting-edge technology while supporting Fortune 500 clients. Enjoy competitive benefits, mentorship programs, and clear career progression paths.
Responsibilities
- Provide technical support via phone, email, and remote assistance for hardware/software issues
- Install, configure, and troubleshoot Windows/macOS systems and peripherals
- Document service tickets and maintain accurate knowledge base articles
- Collaborate with senior engineers on network infrastructure projects
- Participate in cybersecurity awareness initiatives and best practices training
- Assist with asset management and inventory control systems
- Support cloud service implementations (Azure/AWS basics)
Qualifications
- High school diploma or equivalent (college degree preferred)
- Basic computer literacy and willingness to learn technical skills
- Excellent communication and problem-solving abilities
- Valid driver's license and reliable transportation
- Eligibility for US work visa sponsorship (H1B/OPT/CPT)
- Customer service mindset and patience with technical challenges
- Ability to work flexible hours including occasional weekends
- Passion for technology and continuous learning